Overview
Our refund and returns policy is valid 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require your invoice or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will requestion your banking details and then your refund will be processed, 48 hours.
Shipping returns
To return your product, you should courier your product to:
Hurricane SA (PTY) LTD
Plot 60
Myngenoegen
Polokwane, 0699
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at deon@borehole-pumps.co.za for questions related to refunds and returns.